Refund policy

Return & Refund Policy

At ColdAged, we take pride in the quality and effectiveness of our botanical skincare. If you're not fully satisfied, we offer a 30-day money-back guarantee.

How to Request a Refund

To request a refund, email contact@coldaged.com within 30 days of your delivery date. Include your order number and a brief explanation of your experience. We'll review your request and send return instructions. You are responsible for return shipping costs. Once we receive your returned bottle and verify your order, we'll issue a refund to your original payment method. We offer one refund per customer.

Returning Your Product

We ask that you return your bottle, even if it's empty, so we can process your refund. For satisfaction-based refunds, the buyer is responsible for all return shipping costs, and ColdAged does not provide prepaid return labels. For bundle or multi-bottle orders, the guarantee covers a single bottle, and any unopened bottles can be returned for a full refund.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can make it right. In these cases we may ask for photo verification, and ColdAged will cover any return shipping costs.

Refund Timing

Refunds are typically processed within 5–10 business days of approval. Your bank or credit card provider may require additional time to post the refund.

Fraud Protection

We reserve the right to deny refund requests that appear abusive, excessive, or fraudulent, including repeat requests across multiple orders or accounts.

International Orders

We currently only ship within the United States. If this changes, we will update our policy accordingly.

EU Customers

If we begin shipping to the European Union, you will have the right to cancel or return your order within 14 days of receipt, for any reason, under EU consumer protection laws.